Amazing Success Stories

"If your are buying a home, this Realtor is a good choice. If you are selling, my experience is that… Read More there is a constant change in staff at their open houses. The staff is not knowledgable about the house, they gave out the wrong selling price to potential buyers, the staff doesn't put out many signs indicating there is an open house. For two weekends, there were none. Other agents put a "Open Sat/Sun" sign or similar on top of the "For Sale" sign when there will be an open house, not Heng Seroff in my experience. Given the outstanding performance of the previous firm where Kim Heng and Alex Seroff cut their teeth, you would think they know better. I realize that it is hard to find staff, so they may not know whether they can even hold an open house. So buying their houses is good because you will have less competition, selling through them will be lacking in marketing. The house did eventually sell, I think largely because it was the least expensive house on sale in the city at that time." Read Less

Bob b.

"Kim and Alex helped me buy my house recently in this crazy competitive market in 2 months. I have wo… Read Morerked with lots of agents before, Kim and Alex really stand out. The experience working with them is amazing. They are the true experts of the Bay Area market, they provided lots of insights when I was house hunting. They understand my needs and send me a list of prevented houses every time. I truly feel like I have a trusted partner with me the whole time. They are also very accommodating and detail-oriented. Even after I bought my house, Kim gave me lots of suggestions and recommendations on all the housework I need to do. I really appreciate their service and I have already referred my friends to them." Read Less

"We recently moved to California and purchased a house. Alex was tremendously helpful, not only by wa… Read Morelking us through the closing process, but also as an advisor and educator to us to make sound decisions. His law background was very valuable to us. He is very professional and very prompt. We will definitely recommend him to our family and friends for all their future real estate transactions." Read Less

"I still look around my house and feel gratitude for what Alex and his thoroughness helped us achieve… Read More. We live in what I would consider paradise. Not only that, but Alex still sends us holiday cards every year. It's not because he wants more business, either. He's just a genuinely kind (and brilliant) person." Read Less

Irene T.

"Alex and Tracy are spectacular and I cannot recommend Heng Seroff enough! After taking us to see man… Read Morey homes on such a short notice, when we found our dream home Tracy went through multiple reps to help us make the most competitive offer without overpaying. Thanks to their advice we got our first offer on a home accepted!
While under contract, we actually had numerous frustrating lender issues with Chase and Wells Fargo that Alex seamlessly helped us navigate. He was helpful at so many times when we had to talk to both the seller and lenders, helped us figure out our different options to fix our loan (we ended up with first republic), and amazingly got the house to close much sooner than we had anticipated given the hiccups! At the end of it all, if we hadn't had Alex to help us, we might have not even gotten the house at all, or had to pay massive fees because our lenders couldn't get their stuff together.
Go with Alex and you won't regret it!" Read Less

"What a wonderful experience we had. We were shown many properties, all in our specs. Our comments… Read More and requirements were always listened to attentively. We got extremely wizened guidance on our offers, which proved accurate in each case, while we tried not to over bid too much. We had to learn a lot about this shifting market, but their experience was always matched by their patience with us, as we learned. We got a wonderful property at below asking and we're very happy. But they didn't end there, as we have excellent guidance on great people to deal with our repair and remodel needs from the proven network of contractors they have built up over the years. Complete satisfaction." Read Less


"We have a friend who bought their dream house with Kim’s help around 1 year ago and introduced Kim t… Read Moreo us for the nice experiences. It was so lucky to bought our 1st house with her help, because our first offer was accepted in such hot market! All these “Luckiness” thanks to Kim’s professional services and patience. She is a specialist and has a strong connection with other top agents, which not only helped us to buy the house at a reasonable price, but also helped us to avoid many risks in the whole closing process. Kim was always on top of things, and always quickly available when we had questions and kept us informed, now we got the home keys, would highly recommend Kim to anyone want to buy a new home, she won’t let you down!!!" Read Less

"Kim is such professional and responsive that we worked together so smoothly. Kim has a lot of experi… Read Moreence in local real estate market and has a strong connection with other top agents. She helped us purchase our new house quickly with a reasonable price in this hot market. Highly recommend Kim as a buyer agent!" Read Less
