Trusted in Palo Alto Real Estate and Throughout Silicon Valley

中 西 荟 萃

Top 1.5% Realtors Nationwide
$1.2+ Billion SOLD Bilingual Bay Area Experts
Harvard Certified Negotiators
30+ Years Combined Experience

Trusted in Palo Alto Real Estate and Throughout Silicon Valley

Top Palo Alto Real Estate Experts
Experienced Palo Alto Realtors Helping Buyers and Sellers Across Silicon Valley
Top Chinese-Speaking Real Estate Agents in Palo Alto
Bilingual Mandarin Realtor Serving Palo Alto & Silicon Valley
EXCELLENT
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Based on 102 reviews
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Keerthi M profile picture
Keerthi M
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We recently worked with the Heng Seroff Group, and Kim Heng was our real estate agent. As first-time homebuyers, the Bay Area market felt incredibly intimidating, but we truly couldn’t have chosen a better agent than Kim. She is extremely experienced, has deep knowledge of the local market, and was consistently communicative throughout the entire process. Kim brought clarity to every step, kept us well informed, and strategically guided us through the buying process with confidence and care. Her approach helped us make right decisions and ultimately land a beautiful home. We are grateful for her support and expertise and would absolutely recommend Kim to anyone looking to buy a home. We would love to work with her again in the future.
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Sharon H profile picture
Sharon H
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Alex and Kim made selling our Redwood City home incredibly smooth. Their knowledge of the Bay Area market was impressive— they gave us smart guidance on timing, pricing, and which repairs / touch-ups were actually worth doing. What stood out most was how responsive and resourceful they were. They quickly connected us with great vendors for everything we needed, including some last-minute repairs, and were always easy to reach when we had questions. Deciding to sell your home can feel daunting, but we felt confident and supported throughout the entire process. Highly recommend!
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H C profile picture
H C
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When selling my house recently, Kim and Alex have made smart, strategic suggestions for preparing the property, including landscaping improvements and staging ideas for a combined bedroom/office etc., which clearly highlighted the home’s potential. Alex closely followed all preparation process which made it smooth and on schedule. They are open to concerns and feedback of all parties. Highly recommend them!
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Don B profile picture
Don B
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Kim and Alex helped us sell our home in Campbell in a dynamic market; process was seamless and swift - we closed on an offer after the first weekend of showing. Thanks for the great support.
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Taly K profile picture
Taly K
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Kim and Alex have represented me on several transactions, both as a buyer and a seller. They know the market very well, represent their clients in the best way possible, are supportive and professional and always get the job done. I highly recommend working with them.
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Nick S profile picture
Nick S
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We recently sold and purchased with the HSG and we couldn't be happier. The process was smooth and the communication was excellent. They managed all the contractors that were needed to spruce up our home and get top dollar. On the buying side, they understood not only what we told them but also considered where we came from and our lifestyles. They found us the perfect house. I highly recommend HSG for all your real estate needs.
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Xiang X profile picture
Xiang X
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Working with Kim and Alex was a smooth and delightful experience overall. They were always responsive, professional, and personal to guide me through each step of the sale process as well as the prepping process. While the market presented some challenges, I appreciated their dedication and follow-through in getting the deal done. I've known them for a long time, and it was reassuring to work with people I trust during an important transaction.
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Mary L profile picture
Mary L
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Kim and Alex are a professional team with a great intersection of skills. Their approach was market and data driven while being personable and professional. The market was changing quickly and strategies were adjusted to achieve the desired result. We would highly recommend them.
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Ricardo r profile picture
Ricardo r
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I am extremely satisfied with Kim and Alex's work as my selling agents. Their collaborative approach resulted in an exceptional outcome. Kim and Alex expertly guided me through the entire home preparation and selling process. Their General Contractor, landscapers and cleaner meticulously prepared my home for market, maximizing its appeal and value. I particularly appreciated Alex's keen eye for detail in overseeing the renovations, including paint, fixtures and appliance selections, ensuring the property presented its best to potential buyers. I found the flexible payment options for the renovation work extremely accommodating. Throughout the process, Kim and Alex consistently demonstrated extraordinary communication and professionalism. They patiently addressed all my questions and concerns, providing clear explanations and valuable insights. They consistently prioritized my needs and allowed me ample time to make informed decisions without any pressure. Several times they sensed I was uncertain or anxious about selling. Alex and Kim scheduled calls to clearly listen to my concerns. Kim was great on these calls. She had an amazing sense of my concern and asked questions to better understand the situation, then she and Alex would provide examples & options for me to consider. I enthusiastically recommend Kim and Alex to anyone considering selling or buying a home.
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George B profile picture
George B
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We recently had the pleasure of working with Heng Seroff Real Estate Group to sell our condo in San Jose, and we cannot recommend them highly enough! From start to finish, they managed every aspect of the process with professionalism, expertise, and care. They went above and beyond, coordinating renovations, staging, and even managing cleaners and our HOA on our behalf. Selling a property can often be a stressful experience, but their attention to detail and ability to handle every challenge made the process completely seamless for us. Thanks to their efforts, we were able to showcase our condo at its very best and achieve excellent results. If you’re looking for a real estate team that truly takes care of everything and delivers exceptional service, Heng Seroff is the group to trust! Thank you for making this transition so easy for us!
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Top 1.5% of Agents

Ranked by RealTrends and featured in the Wall Street Journal.

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Who We Are

Heng Seroff

REAL ESTATE GROUP

Kim and Alex bring complementary strengths to every client relationship. Kim holds an MBA degree and is bilingual, fluent in both English and Chinese, allowing her to guide and advocate for clients across cultures with clarity and confidence. Alex is a Bay Area native and a licensed attorney (J.D.), bringing deep local knowledge and a legal lens to complex negotiations and contracts. Both are Harvard-certified negotiators and probate specialists, combining strategy, preparation, and calm execution to deliver results in even the most competitive situations.

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Frequently Asked Questions

Palo Alto & Silicon Valley Real Estate

Straight answers to the questions we hear most from buyers and sellers across Palo Alto and Silicon Valley.

Choosing the best real estate agent in Palo Alto or Silicon Valley starts with finding someone who understands the nuanced local market, communicates clearly, and has a strong reputation and relationships with other top agents in the area.

If you are buying a home, you need a buyer's agent with local knowledge, experience, and the ability to negotiate strategically on your behalf. You want an agent who can explain neighborhood values, school boundaries, pricing trends, buyer demand, and offer strategy so you can make informed decisions.

If you are selling a home, you need a listing agent who understands preparation, pricing, presentation, marketing, and negotiation. Once your home hits the market, you do not get a second chance to create that first impression. What matters most is the price you achieve, and a lot of that comes down to how your home is prepared, positioned, and brought to market.

Whether you are buying or selling, the right agent should help you feel informed, prepared, and confident at every step.

Palo Alto real estate is highly local and nuanced. Location, school and neighborhood boundaries, neighborhood character, commute access, lot quality, architecture, remodel potential, and long-term buyer demand can all affect value. Two homes may look similar online, but the details behind each property can lead to very different results. That is why it is important to understand the local market before buying, selling, or evaluating Palo Alto home values.

Silicon Valley real estate can change from one neighborhood, street, or school boundary to the next. A local Silicon Valley real estate team with experience in Palo Alto and surrounding communities can help you understand the details that affect value, including location, lot size, property condition, floor plan, remodel potential, commute access, and buyer demand. With the right guidance, you can compare your options more clearly, avoid costly mistakes, and make a more informed decision whether you are buying or selling.

Heng Seroff Real Estate Group serves Palo Alto, Menlo Park, Mountain View, Los Altos, Redwood City, San Jose, Campbell, and surrounding Silicon Valley communities. Palo Alto is one of our core markets, and we help you understand local pricing, neighborhood differences, school considerations, property details, and market trends so you can make smarter real estate decisions.

Yes. We provide real estate guidance in both English and Mandarin. If you are looking for a Mandarin-speaking real estate agent in Palo Alto or Silicon Valley, we have native speakers who can help you understand the buying or selling process clearly in both languages. Clear communication matters, and our goal is to help you feel informed, understood, and supported from start to finish.

Yes. If you own a home in Palo Alto, Silicon Valley or surrounding communities, we can help you understand your home's current market position, value range, and potential selling strategies. An in-person home valuation can be helpful even if you are not ready to sell right away. It gives you a clearer picture of what your home may be worth, your options, your timing, and the next steps that make the most sense for your goals.

Yes. If you are relocating to Palo Alto or Silicon Valley, we can help you compare neighborhoods, pricing, commute options, school considerations, and the local buying process. Whether you are moving to Palo Alto, Menlo Park, Mountain View, Los Altos, Redwood City, San Jose, Campbell, or another nearby community, we can help make your relocation and home search more focused, informed, and manageable.

Yes. If you are buying or selling a luxury home in Palo Alto or Silicon Valley, you need a thoughtful strategy. For sellers, that means careful pricing, customized presentation, targeted marketing, and strong negotiation. For buyers, that means understanding value, neighborhood differences, property quality, and the local buyer pool before making a decision. The right agent can help you move forward with more clarity and confidence.

The best first step is to schedule a consultation with our Palo Alto and Silicon Valley real estate team. We will talk through your goals, timing, criteria, questions, and next steps so you can feel clear and confident, whether you are buying a home, selling a home, relocating to Silicon Valley, or simply planning ahead.

Still have questions? We're happy to help.

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