EXCELLENT  
  
 Based on 102 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Kevin L 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Alex Seroff and Kim Heng did a great job selling my investment property in Palo Alto. I chose them after seeing their signs around the neighborhood and liked that they were with Compass, one of Palo Alto’s largest brokerages. Alex’s legal background also gave me some extra peace of mind.

What I appreciated most was their communication. They were very responsive to texts and emails and kept me informed at every step. After each day of open houses, they shared feedback, so I always had a good sense of how things were going. I never felt like I had to chase them for an update or wonder what was happening next. They were easy to work with, and I’d happily recommend them to anyone selling a home in Palo Alto.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Brandon G 
 
 
 
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Aaron, Alex, & Kim from the Heng Seroff Real Estate Group represented my Father on his sale of his Duplex Property in Redwood City.  We researched many potential realtors before deciding to choose Heng Seroff.  It was by a chance encounter where I met Aaron during a House Showing a few blocks from my Dad’s place. Aaron immediately impressed me by his personal and professional demeanor, and his knowledge of properties in the area.  He also indicated that his Mother, Kim, owned Duplexes.
Dad & I met the Group for an orientation and presentation at their Compass Office in Palo Alto.  They presented us with a custom book tailored to their plans for the sale of my Dad’s Property. This is where we met both Alex and Kim, who obviously presented themselves well with their vast experience in the business. They are also very kind people, along with Aaron.
From that meeting forward, they coordinated and managed the entire selling and showing process. They were also very good with the existing tenants in both units.  Alex kept us informed with all of the details throughout the selling and closure processes. The entire process was well defined, timely, and executed professionally and with the utmost courtesy.
I would highly recommend the Team at Heng Seroff Group to others requiring a Real Estate Company.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Tanu G 
 
 
 
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Kim helped us through the process of purchasing our home in Fremont and was responsive throughout the transaction. We appreciate her assistance in helping us get to a successful closing.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Christina W 
 
 
 
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Alex and Kim sold my mother’s home in the first week of the listing for over asking price!  They are incredibly knowledgeable and were able to communicate to my elderly mother so that she understood the process completely.  My mother never once felt lost, confused or left out of the process.  The crew they use for everything from repairs and painting to photos and videos of the property were kind and easy to work with.  Their professionalism is top tier and I highly recommend them.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Andrew R 
 
 
 
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Alex and his team have been an absolute pleasure to work with. As a first-time homebuyer, I didn't know where to begin, but after my first conversation with Alex, I knew I had found someone I could trust to guide me through the process. Alex was always kind, accommodating, and timely, and fought for what was in my best interest. His expertise in the  Bay Area housing market was helpful in narrowing the options. The next time I need a real estate transaction or advice, I will not hesitate to reach out to Alex again.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 I-Hong S 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I got to know Kim Heng in an open house last December. Through her I sold my property in another city by an agent recommended by her. That agent sold my house quickly and for an excellent price.

At the time when we were preparing the sale of the property in the other city in January, Kim started touring us around the properties in Redwood City and San Mateo area.

Kim is a very experienced agent and she knows Redwood City and San Mateo area very well. She also has excellent human skill, after several rounds of touring she quickly recognized the kind of property we are interested in. so there is no time wasted.

Since January, Kim works so hard and showing us so many properties tirelessly, finally around the end of April we found the property and she helped us in preparing the purchase agreement, settling the purchase, walking through the property and the transaction will close next week.

Kim made the transaction so quick and smooth and I absolutely have great confidence on her.

Thank you very much Kim for the excellent job well done.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Keerthi M 
 
 
 
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We recently worked with the Heng Seroff Group, and Kim Heng was our real estate agent. As first-time homebuyers, the Bay Area market felt incredibly intimidating, but we truly couldn’t have chosen a better agent than Kim. She is extremely experienced, has deep knowledge of the local market, and was consistently communicative throughout the entire process.

Kim brought clarity to every step, kept us well informed, and strategically guided us through the buying process with confidence and care. Her approach helped us make right decisions and ultimately land a beautiful home. We are grateful for her support and expertise and would absolutely recommend Kim to anyone looking to buy a home. We would love to work with her again in the future.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Sharon H 
 
 
 
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Alex and Kim made selling our Redwood City home incredibly smooth. Their knowledge of the Bay Area market was impressive— they gave us smart guidance on timing, pricing, and which repairs / touch-ups were actually worth doing.

What stood out most was how responsive and resourceful they were. They quickly connected us with great vendors for everything we needed, including some last-minute repairs, and were always easy to reach when we had questions.

Deciding to sell your home can feel daunting, but we felt confident and supported throughout the entire process. Highly recommend!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 H C 
 
 
 
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When selling my house recently, Kim and Alex have made smart, strategic suggestions for preparing the property, including landscaping improvements and staging ideas for a combined bedroom/office etc., which clearly highlighted the home’s potential. Alex closely followed all preparation process which made it smooth and on schedule. They are open to concerns and feedback of all parties. Highly recommend them!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Don B 
 
 
 
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Kim and Alex helped us sell our home in Campbell in a dynamic market; process was seamless and swift - we closed on an offer after the first weekend of showing.  Thanks for the great support.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Taly K 
 
 
 
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Kim and Alex have represented me on several transactions, both as a buyer and a seller. They know the market very well, represent their clients in the best way possible, are supportive and professional and always get the job done. I highly recommend working with them.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Nick S 
 
 
 
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We recently sold and purchased with the HSG and we couldn't be happier. The process was smooth and the communication was excellent. They managed all the contractors that were needed to spruce up our home and get top dollar. On the buying side, they understood not only what we told them but also considered where we came from and our lifestyles. They found us the perfect house. I highly recommend HSG for all your real estate needs.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Xiang X 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Working with Kim and Alex was a smooth and delightful experience overall. They were always responsive, professional, and personal to guide me through each step of the sale process as well as the prepping process. While the market presented some challenges, I appreciated their dedication and follow-through in getting the deal done. I've known them for a long time, and it was reassuring to work with people I trust during an important transaction.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Mary L 
 
 
 
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Kim and Alex are a professional team with a great intersection of skills.  Their approach was market and data driven while being personable and professional.   The market was changing quickly and strategies were adjusted to achieve the desired result. We would highly recommend them.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Ricardo r 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I am extremely satisfied with Kim and Alex's work as my selling agents. Their collaborative approach resulted in an exceptional outcome.

Kim and Alex expertly guided me through the entire home preparation and selling process. Their General Contractor, landscapers and cleaner meticulously prepared my home for market, maximizing its appeal and value. I particularly appreciated Alex's keen eye for detail in overseeing the renovations, including paint, fixtures and appliance selections, ensuring the property presented its best to potential buyers.

I found the flexible payment options for the renovation work extremely accommodating.

Throughout the process, Kim and Alex consistently demonstrated extraordinary communication and professionalism. They patiently addressed all my questions and concerns, providing clear explanations and valuable insights. They consistently prioritized my needs and allowed me ample time to make informed decisions without any pressure. Several times they sensed I was uncertain or anxious about selling.  Alex and Kim scheduled calls to clearly listen to my concerns.  Kim was great on these calls. She had an amazing sense of my concern and asked questions to better understand the situation, then she and Alex would provide examples & options for me to consider.

I enthusiastically recommend Kim and Alex to anyone considering selling or buying a home.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 George B 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
We recently had the pleasure of working with Heng Seroff Real Estate Group to sell our condo in San Jose, and we cannot recommend them highly enough! From start to finish, they managed every aspect of the process with professionalism, expertise, and care.

They went above and beyond, coordinating renovations, staging, and even managing cleaners and our HOA on our behalf. Selling a property can often be a stressful experience, but their attention to detail and ability to handle every challenge made the process completely seamless for us.

Thanks to their efforts, we were able to showcase our condo at its very best and achieve excellent results. If you’re looking for a real estate team that truly takes care of everything and delivers exceptional service, Heng Seroff is the group to trust!

Thank you for making this transition so easy for us!
  
 
  
 
 
 
 
  
 
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