Amazing Success Stories
"If your are buying a home, this Realtor is a good choice. If you are selling, my experience is that… Read More there is a constant change in staff at their open houses. The staff is not knowledgable about the house, they gave out the wrong selling price to potential buyers, the staff doesn't put out many signs indicating there is an open house. For two weekends, there were none. Other agents put a "Open Sat/Sun" sign or similar on top of the "For Sale" sign when there will be an open house, not Heng Seroff in my experience. Given the outstanding performance of the previous firm where Kim Heng and Alex Seroff cut their teeth, you would think they know better. I realize that it is hard to find staff, so they may not know whether they can even hold an open house. So buying their houses is good because you will have less competition, selling through them will be lacking in marketing. The house did eventually sell, I think largely because it was the least expensive house on sale in the city at that time." Read Less
Bob b.
"I still look around my house and feel gratitude for what Alex and his thoroughness helped us achieve… Read More. We live in what I would consider paradise.
Not only that, but Alex still sends us holiday cards every year. It's not because he wants more business, either. He's just a genuinely kind (and brilliant) person." Read Less
Irene T.
"The Heng Seroff Group is a top notch real estate agency. Alex Seroff was my agent, and I was very f… Read Moreavorably impressed by our initial phone call, but my esteem grew by leaps and bounds at every step of the selling process. Alex was retained to sell my mother's home just before Santa Clara county went on Covid-19 lockdown. Yet Alex found ways to continue renovations, keep me apprised of progress, attend to every little detail, remain calm throughout (despite the unusual, stressful circumstances), and assuage my market concerns with realistic assessments and solutions. He is also just so easy to work with being kind, intelligent, and extremely articulate. Heng Seroff impressed me as an agency by holding weekly online meetings discussing market data that clients could participate in, and by producing such thorough, attractive marketing plans and packages.
In the end, a solid offer was submitted the week the house went on the market and closing went as smooth as silk. If you're looking for a highly professional, service-oriented agency, make sure you call Heng Seroff and ask for Alex. Seriously. I couldn't be more pleased." Read Less
Le H.
"Kim and Alex is a great team. Kim is my agent buying a house, she understand what I'm looking for pr… Read Moreecisely, then with her great knowledge, experience and connections, she find me the right house, go above and beyond, she help negotiate a good deal, got me the house even though I'm not the highest offer.
I recommend her to anyone who want to buy the right house on the market, her service is impeccable." Read Less
Yong K.
Lawrence Lee
Lily Ye
Maria Z.
"Extremely satisfied with the house purchase experience with Kim Heng.
a. Extensive and in-depth know… Read Moreledge of bay area housing market.
b. Exceptional diligence and patience during the entire searching, investigation, negotiation, closing process.
c. Impressive bidding strategy to get us the house with an not-the-highest offer." Read Less
Genzhi Y.
"We have just purchased our first house with Alex Seroff as our buyer's agent. He designed a bidding … Read Morestrategy for us and executed so that our very first offer was accepted even though it wasn't the highest bid. He pays a lot of attention to the details important to the seller's agent so that the offer stands out even when not the highest. He definitely saved our money and helped us get a better home than we expected. In addition to that, Alex is always available, communicative, transparent. He explains everything and goes over the details until we understand every single part of the transaction. He stays in touch with the seller's agent and the loan team and gives us all the context to help us make informed decisions. I couldn't have been happier with Alex. I learned about Alex from my friend - Alex handled selling my friend's home and that went great. For us, Alex definitely went far beyond our expectations. Thank you so much Alex!" Read Less
Stepan F.
Elaine Clabeaux