Cindy Tsai
Project Manager
A little bit about me...
With over 20 years in the San Francisco Bay Area, Cindy Tsai has been making a mark with fine interior design for residential and small commercial properties. Clients include residential homes from San Francisco to San Jose and also client’s vacation homes. Cindy builds a quick, intimate understanding of client’s tastes for the style of their home and also flexibility in working style. Small commercial projects include Gary Danko restaurant, Crimson Mim boutique in Los Altos and a variety of technology start-ups in Silicon Valley.
"It was great working with Kim Heng for our first home. Throughout home buying process, she was available to answer any questions that we had and provided wonderful experience. She not only brings a to… Read Moren of real estate experience but fundamentally she understands local market and does her homework and builds a strategy for her buyers to become seller's top preference.
She is honest and provides valuable home buying experience. Given a chance, I would choose Kim and her team again for buying in the future. I highly recommend having someone like Kim on your side for such processes." Read Less
"When looking for a real estate agent to help you buy a house in Palo Alto, there is none other than Kim Heng and Alex Seroff, who understand the local market, have a good track record, and can effecti… Read Morevely represent your interests. Here are some of the reasons:
Experience and Local Knowledge:
Local knowledge is critical to understanding neighborhood trends, property values, and market conditions. Kim and Alex had it all.
Reputation and Reviews:
Check online reviews and testimonials from previous clients, there is no doubt they are the best in town.
Communication Skills:
Kim is responsive, listens to my needs, helps me with the buying strategy, and communicates clearly and promptly.
Negotiation Skills:
Kim is the one who secured the best possible deal for me in this competitive market.
Again, choosing Kim as my agent significantly impacts the success of my home-buying experience." Read Less
"Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 into $12,000 in just a week, Mrs Eliana russel my family… Read More and I are forever indebted to you for the financial stability you brought to our home, I advice the entire public to invest with Eliana russel contact her via WhatsApp: +17734138075
Email: [email protected]" Read Less
Yahaya A Umar
"Kim and Alex are fantastic, professional with extensive expertise and they are also such a pleasure to work with. They helped my elderly parents bought a house in San Jose to be close to us, then hel… Read Moreped sell their house in San Leandro. They came prepared with great suggestions on how to improve and market the house because they knew what the buyers were looking for. Kim and Alex were so patient and flexible working with my parents' limited budget and put their mind at ease. They took care of selecting contractors, did all the schedulibg and supervised contractors' work. Alex even called numerous charities and arranged help to take away some of the furnitures my parents no longer needed.
It took less than 2 weeks from when they moved out to everything ready to put on market, and sold within a week of getting on market at a much higher price than my parents had imagined. Many of their neighbors/friends found it eye-opening and impressed by what Alex and Kim did. The closing process was also made easy with their patient explanation, frequent communications and attention to details. Alex even provided all the documents to help my parents to apply for Prop 19. My elderly parents was so pleased that they worked with Kim and Alex, impressed not only by their deep expertise in housing market, their efficient execution, but their impeccable customer service. They made an otherwise daunting process seem easy. If anyone is considering buying or selling a house, could not be in better hands with Kim and Alex!" Read Less
"After extensive interviews, we chose Heng-Seroff Real Estate Group to sell our Palo Alto home of 30 years. The team of Kim Heng and Alex Seroff did an amazing job.
Their oversight and management of … Read Morethe sales process resulted in multiple offers after the first weekend. Alex and Kim applied their expertise to help us navigate through the bids and they negotiated a strong selling price in a marketplace challenged by local tech company layoffs and high interest rates.
Most importantly, Heng-Seroff secured a solid offer substantially higher than anticipated!
The Heng-Seroff team was responsive to any and all questions, concerns and issues throughout and the team was always highly accessible (via phone, email, text, WhatsApp, and in-person). Documents that required signatures were explained clearly, and questions promptly addressed.
Alex and Kim facilitated putting the house on market in a very short timeframe to capture the sweet spot in market timing (we entered the market very late in the home-selling season). They oversaw contractor hiring, ensuring multiple bids on the key projects, and they monitored progress to ensure work was completed on schedule. The recommended improvements were sensible and the rationale for each was clearly explained. They managed and oversaw staging and all facets of the sale (home improvement projects came in below estimate!).
All situations are unique, and ours was complicated by a myriad of factors (divorce, international travel requiring consulate visits for notarization, etc.). All issues were handled diplomatically and professionally.
I highly recommend Kim Heng and Alex Seroff with Heng-Seroff Real Estate Group and would work with them again in a heartbeat." Read Less
"Working with Alex and his team for the first time has been an exceptional experience. Their professionalism and prompt responsiveness to all my inquiries, even amidst our busy schedules, were truly im… Read Morepressive. Thanks to their expertise, the property was sold in less than two weeks with multiple offers, achieving the best possible price. I wholeheartedly recommend Alex and his team to all my clients." Read Less
"Kim and Alex are so knowledgeable, personable, and responsive. Their guidance made the first-time home buying process much less intimidating. Highly recommend!"
"Alex and Kim are so wonderful to work with. Their sense of the market trend was on point. A signal from them was all we need to pull the trigger and put it in the market. I was so amazed by the timeli… Read Morene that they give me, coupled with the impressive marketing. Results were so awesome. If I'll do it again, I will never hesitate to give Alex and Kim a call. True professionals. Thank you very much Kim and Alex. I would give these two guys 10 stars for a job well done!!!" Read Less
"Life will surely teach you a lesson before you will experience the good part of it, I have a bad experience falling from one scam to another until I read a post about Mrs.Ivy Nathan,I was still in dou… Read Morebt and kept seeing many testimonies of his good work so I was convinced and decided to give it a try and I gave in my last shot and invested $2000 for a start, He really played our own part of the deal as he promised me, now I have gotten my second withdrawal without paying for other charges fee like others account manager, If you are searching for an honest account manager, search no more and add up Mrs.Ivy Nathan who taught me all I needed to know, thank you, ma,and may you have the strength to continue to help others as you did for me. You can reach him via
WhatsApp:++1 (570) 218‑5809
Email:[email protected]" Read Less
Husaini Sani Sani
"From the start of the process to move into new investment, we were incredibly impressed with Mrs. Evelyn Joshua's service. Her knowledge and expertise surrounding this crazy trade we are in were noth… Read Moreing short of amazing.
Her availability was very open, her strategy skills were next level, and her professionalism was the cherry on top. The perks that come with Mrs. Evelyn Joshua's service include a free consult with a staging company, social media coverage, and a
seamlessly done platform created by professional investment. I am SURE this is why we're able to be so successful trading with Mrs. Evelyn Joshua's platform. All thanks to this great team.
In short, Mrs. Evelyn Joshua wants his clients to succeed...He makes it possible,
E-mail:[email protected]
WhatsApp:+1(804)391-9232" Read Less
Sage Michel Pelphan
"If your are buying a home, this Realtor is a good choice. If you are selling, my experience is that there is a constant change in staff at their open houses. The staff is not knowledgable about the … Read Morehouse, they gave out the wrong selling price to potential buyers, the staff doesn't put out many signs indicating there is an open house. For two weekends, there were none. Other agents put a "Open Sat/Sun" sign or similar on top of the "For Sale" sign when there will be an open house, not Heng Seroff in my experience. Given the outstanding performance of the previous firm where Kim Heng and Alex Seroff cut their teeth, you would think they know better. I realize that it is hard to find staff, so they may not know whether they can even hold an open house. So buying their houses is good because you will have less competition, selling through them will be lacking in marketing. The house did eventually sell, I think largely because it was the least expensive house on sale in the city at that time." Read Less
Bob b.
"I still look around my house and feel gratitude for what Alex and his thoroughness helped us achieve. We live in what I would consider paradise.
Not only that, but Alex still sends us holiday cards … Read Moreevery year. It's not because he wants more business, either. He's just a genuinely kind (and brilliant) person." Read Less
Irene T.
"The Heng Seroff Group is a top notch real estate agency. Alex Seroff was my agent, and I was very favorably impressed by our initial phone call, but my esteem grew by leaps and bounds at every step o… Read Moref the selling process. Alex was retained to sell my mother's home just before Santa Clara county went on Covid-19 lockdown. Yet Alex found ways to continue renovations, keep me apprised of progress, attend to every little detail, remain calm throughout (despite the unusual, stressful circumstances), and assuage my market concerns with realistic assessments and solutions. He is also just so easy to work with being kind, intelligent, and extremely articulate. Heng Seroff impressed me as an agency by holding weekly online meetings discussing market data that clients could participate in, and by producing such thorough, attractive marketing plans and packages.
In the end, a solid offer was submitted the week the house went on the market and closing went as smooth as silk. If you're looking for a highly professional, service-oriented agency, make sure you call Heng Seroff and ask for Alex. Seriously. I couldn't be more pleased." Read Less
Le H.
"Kim and Alex is a great team. Kim is my agent buying a house, she understand what I'm looking for precisely, then with her great knowledge, experience and connections, she find me the right house, go … Read Moreabove and beyond, she help negotiate a good deal, got me the house even though I'm not the highest offer.
I recommend her to anyone who want to buy the right house on the market, her service is impeccable." Read Less
Yong K.
"Great experience having Kim and Alex helping me find my dream house in Los Altos Hills.
They are an awesome team. I'm very happy with their support and expertise in the entire process."
Maria Z.
"Extremely satisfied with the house purchase experience with Kim Heng.
a. Extensive and in-depth knowledge of bay area housing market.
b. Exceptional diligence and patience during the entire searching,… Read More investigation, negotiation, closing process.
c. Impressive bidding strategy to get us the house with an not-the-highest offer." Read Less
Genzhi Y.
"We have just purchased our first house with Alex Seroff as our buyer's agent. He designed a bidding strategy for us and executed so that our very first offer was accepted even though it wasn't the hig… Read Morehest bid. He pays a lot of attention to the details important to the seller's agent so that the offer stands out even when not the highest. He definitely saved our money and helped us get a better home than we expected. In addition to that, Alex is always available, communicative, transparent. He explains everything and goes over the details until we understand every single part of the transaction. He stays in touch with the seller's agent and the loan team and gives us all the context to help us make informed decisions. I couldn't have been happier with Alex. I learned about Alex from my friend - Alex handled selling my friend's home and that went great. For us, Alex definitely went far beyond our expectations. Thank you so much Alex!" Read Less
Stepan F.
"I highly recommend choosing Kim if you are planning to buy a home at bay area. Kim is very professional and reliable agency I ever worked with."
Sunny D.
"I highly recommend working with Kim Heng. She and her partner, Kevin Chiao, did an exceptional job selling my condo in Palo Alto. Not only were they a complete joy to work with, they went above and be… Read Moreyond to help me get my place ready to show. Their marketing and pricing strategies were quite powerful -- over 150 visitors during open house weekend, followed by more than 20 offers and closing for 37% more than my wildest dreams. It my pleasure to give them my highest recommendation." Read Less
Grayson S.