Cindy Tsai
Project Manager
A little bit about me...
With over 20 years in the San Francisco Bay Area, Cindy Tsai has been making a mark with fine interior design for residential and small commercial properties. Clients include residential homes from San Francisco to San Jose and also client’s vacation homes. Cindy builds a quick, intimate understanding of client’s tastes for the style of their home and also flexibility in working style. Small commercial projects include Gary Danko restaurant, Crimson Mim boutique in Los Altos and a variety of technology start-ups in Silicon Valley.
"If your are buying a home, this Realtor is a good choice. If you are selling, my experience is that there is a constant change in staff at their open houses. The staff is not knowledgable about the … Read Morehouse, they gave out the wrong selling price to potential buyers, the staff doesn't put out many signs indicating there is an open house. For two weekends, there were none. Other agents put a "Open Sat/Sun" sign or similar on top of the "For Sale" sign when there will be an open house, not Heng Seroff in my experience. Given the outstanding performance of the previous firm where Kim Heng and Alex Seroff cut their teeth, you would think they know better. I realize that it is hard to find staff, so they may not know whether they can even hold an open house. So buying their houses is good because you will have less competition, selling through them will be lacking in marketing. The house did eventually sell, I think largely because it was the least expensive house on sale in the city at that time." Read Less
Bob b.
"I still look around my house and feel gratitude for what Alex and his thoroughness helped us achieve. We live in what I would consider paradise.
Not only that, but Alex still sends us holiday cards … Read Moreevery year. It's not because he wants more business, either. He's just a genuinely kind (and brilliant) person." Read Less
Irene T.
"The Heng Seroff Group is a top notch real estate agency. Alex Seroff was my agent, and I was very favorably impressed by our initial phone call, but my esteem grew by leaps and bounds at every step o… Read Moref the selling process. Alex was retained to sell my mother's home just before Santa Clara county went on Covid-19 lockdown. Yet Alex found ways to continue renovations, keep me apprised of progress, attend to every little detail, remain calm throughout (despite the unusual, stressful circumstances), and assuage my market concerns with realistic assessments and solutions. He is also just so easy to work with being kind, intelligent, and extremely articulate. Heng Seroff impressed me as an agency by holding weekly online meetings discussing market data that clients could participate in, and by producing such thorough, attractive marketing plans and packages.
In the end, a solid offer was submitted the week the house went on the market and closing went as smooth as silk. If you're looking for a highly professional, service-oriented agency, make sure you call Heng Seroff and ask for Alex. Seriously. I couldn't be more pleased." Read Less
Le H.
"Kim and Alex is a great team. Kim is my agent buying a house, she understand what I'm looking for precisely, then with her great knowledge, experience and connections, she find me the right house, go … Read Moreabove and beyond, she help negotiate a good deal, got me the house even though I'm not the highest offer.
I recommend her to anyone who want to buy the right house on the market, her service is impeccable." Read Less
Yong K.
Lawrence Lee
Lily Ye
"Great experience having Kim and Alex helping me find my dream house in Los Altos Hills.
They are an awesome team. I'm very happy with their support and expertise in the entire process."
Maria Z.
"Extremely satisfied with the house purchase experience with Kim Heng.
a. Extensive and in-depth knowledge of bay area housing market.
b. Exceptional diligence and patience during the entire searching,… Read More investigation, negotiation, closing process.
c. Impressive bidding strategy to get us the house with an not-the-highest offer." Read Less
Genzhi Y.
"We have just purchased our first house with Alex Seroff as our buyer's agent. He designed a bidding strategy for us and executed so that our very first offer was accepted even though it wasn't the hig… Read Morehest bid. He pays a lot of attention to the details important to the seller's agent so that the offer stands out even when not the highest. He definitely saved our money and helped us get a better home than we expected. In addition to that, Alex is always available, communicative, transparent. He explains everything and goes over the details until we understand every single part of the transaction. He stays in touch with the seller's agent and the loan team and gives us all the context to help us make informed decisions. I couldn't have been happier with Alex. I learned about Alex from my friend - Alex handled selling my friend's home and that went great. For us, Alex definitely went far beyond our expectations. Thank you so much Alex!" Read Less
Stepan F.
"The two principals in this group are outstanding individuals with high standards for service. They will work judiciously to ensure you get the best results whether you are the buyer or the seller."
Elaine Clabeaux
"Kim is awesome! Friendly, informative and professional! Go Kim Go!!!"
Christy Pinelli
"I highly recommend working with Kim Heng. She and her partner, Kevin Chiao, did an exceptional job selling my condo in Palo Alto. Not only were they a complete joy to work with, they went above and be… Read Moreyond to help me get my place ready to show. Their marketing and pricing strategies were quite powerful -- over 150 visitors during open house weekend, followed by more than 20 offers and closing for 37% more than my wildest dreams. It my pleasure to give them my highest recommendation." Read Less
Grayson S.
"I have worked with many real estate agents in the bay area and my experience with Kim and her team was exceptional!
Worked with Kim and the Deleon team for multiple properties. She is very detailed … Read Moreorientated from the beginning to the end. She gave us well prepared market analysis for the bay area real estates before we decided where to buy our new home. As an expert of the bay area real estates, she has all the information you need to make a good decision. She was able to answer all questions we had during house tours and gave only honest and valuable suggestions. She also goes above and beyond to help negotiate the price, looking for finance options and follow up with third parties to ensure a smooth close. We never had to worry about any steps during the process.
Her honesty, efficiency and professionalism are the reasons that we came back to her for multiple real estate purchases. Highly recommended!" Read Less
Jason G.
"Kim Heng from DeLeon Realty was the selling agent when I sold my Palo Alto condo in early August. Kim was GREAT throughout the process.
She's friendly, ethical, knowledgeable and she super responsive… Read More and I received a great offer very quickly.
DeLeon has scale and this includes marketing reach, support services (repairs/staging/etc.) and the resources to quickly address any situation that comes up. But they're also nice people with excellent customer service.
I only paid 3.5% commission as the buyer was also represented by a DeLeon agent.
I highly recommend DeLeon to anyone buying or selling a home." Read Less
David F.