Amazing Success Stories
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"As a general contractor, I've known Kim and Alex for approximately 10 years. We initially crossed pa… Read Moreths while they were employed at one of the largest real estate firms in the Bay Area, where I provided remodeling services for their company. Following their departure to pursue entrepreneurship, they continued engaging my services for their clients' property renovations.
Over the past decade, I've witnessed their relentless dedication in assisting clients, whether in property acquisitions or sales. Their commitment and earnest efforts have consistently led to swift transactions and maximized returns for their clients. Their reputation is a testament to their hard work and integrity.
If you're in need of real estate services, whether buying or selling, you can confidently entrust your needs to Kim and Alex. They are sure to deliver exceptional results." Read Less
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"Just want to thank Alex and Kim for their excellent service in selling our mother's home in Fremont,… Read More CA. Alex managed the construction work done by their contractors in a professional and timely manner. The website and virtual tour they created was first class and they sold the home one week after the construction was completed. We had considered using Front Door, which may have sold the home quicker but probably a little less than Zillow's estimated value. But we recouped 10x our investment in repairing and updating the home... which resulted in 13 offers and a sale price of more than $500k above the list price! I highly recommend them to anyone interested in selling their home in the SF Bay Area." Read Less
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"Alex & Kim are exceptional! If you have the chance to work with Heng Seroff, look no further. Not … Read Moreonly did they secure one of the highest dollar per square foot sale prices in our neighborhood, the process was enjoyable and seamless from start to finish. We can’t recommend them highly enough.
We met them when our mother was in her 90s, and started exterior renovations like landscaping and house painting with their guidance so mom could enjoy some of the updates during her life. Their contractors are talented and cost-effective, and the work was beautiful. When mom passed, we finished the renovations including interior painting, floor tiling and hardwood floor refinishing, plus updating the hardware, kitchen, and bathrooms. We loved working with their contractors because they have a longstanding relationship with Heng Seroff, and that contributed to a high level of quality control as well as easy and trusted communications.
Alex is a terrific designer, and buyers loved his style and choice of materials such as tile, lighting, appliances, kitchen and bathroom fixtures, etc. We also appreciated the thoughtful and creative way Alex and Kim assessed which renovations would most enhance the openness and flow of the house. All their suggestions were excellent. The finishing touch was staging (which they reimbursed). The end result was gorgeous and showed our house in the best possible light.
Alex more than delivered on his promise of at least 3x return on every dollar spent. Kim does a terrific job of translating everything into Chinese for their overseas contacts. The marketing was spectacular with professional videos in both languages, drone aerial shots, great photographs and maps, and engaging scripts. Then they distribute the marketing to their network of over 25,000 people!
In 8 days, we had over 2,000 views on Zillow, 15 offers, and the winning bid was 23% over asking. As we told Alex and Kim, there aren’t enough glowing adjectives to describe how delightful they are to work with and how happy we are with the results. You won’t find a kinder or more talented real estate team than Heng/Seroff!" Read Less
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"It was great working with Kim Heng for our first home. Throughout home buying process, she was avail… Read Moreable to answer any questions that we had and provided wonderful experience. She not only brings a ton of real estate experience but fundamentally she understands local market and does her homework and builds a strategy for her buyers to become seller's top preference.
She is honest and provides valuable home buying experience. Given a chance, I would choose Kim and her team again for buying in the future. I highly recommend having someone like Kim on your side for such processes." Read Less
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"When looking for a real estate agent to help you buy a house in Palo Alto, there is none other than … Read MoreKim Heng and Alex Seroff, who understand the local market, have a good track record, and can effectively represent your interests. Here are some of the reasons:
Experience and Local Knowledge:
Local knowledge is critical to understanding neighborhood trends, property values, and market conditions. Kim and Alex had it all.
Reputation and Reviews:
Check online reviews and testimonials from previous clients, there is no doubt they are the best in town.
Communication Skills:
Kim is responsive, listens to my needs, helps me with the buying strategy, and communicates clearly and promptly.
Negotiation Skills:
Kim is the one who secured the best possible deal for me in this competitive market.
Again, choosing Kim as my agent significantly impacts the success of my home-buying experience." Read Less
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"Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you … Read Moreand gave you a chance to help grow my $1000 into $12,000 in just a week, Mrs Eliana russel my family and I are forever indebted to you for the financial stability you brought to our home, I advice the entire public to invest with Eliana russel contact her via WhatsApp: +17734138075
Email: [email protected]" Read Less
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Yahaya A Umar
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"Kim and Alex are fantastic, professional with extensive expertise and they are also such a pleasure … Read Moreto work with. They helped my elderly parents bought a house in San Jose to be close to us, then helped sell their house in San Leandro. They came prepared with great suggestions on how to improve and market the house because they knew what the buyers were looking for. Kim and Alex were so patient and flexible working with my parents' limited budget and put their mind at ease. They took care of selecting contractors, did all the schedulibg and supervised contractors' work. Alex even called numerous charities and arranged help to take away some of the furnitures my parents no longer needed.
It took less than 2 weeks from when they moved out to everything ready to put on market, and sold within a week of getting on market at a much higher price than my parents had imagined. Many of their neighbors/friends found it eye-opening and impressed by what Alex and Kim did. The closing process was also made easy with their patient explanation, frequent communications and attention to details. Alex even provided all the documents to help my parents to apply for Prop 19. My elderly parents was so pleased that they worked with Kim and Alex, impressed not only by their deep expertise in housing market, their efficient execution, but their impeccable customer service. They made an otherwise daunting process seem easy. If anyone is considering buying or selling a house, could not be in better hands with Kim and Alex!" Read Less
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"After extensive interviews, we chose Heng-Seroff Real Estate Group to sell our Palo Alto home of 30 … Read Moreyears. The team of Kim Heng and Alex Seroff did an amazing job.
Their oversight and management of the sales process resulted in multiple offers after the first weekend. Alex and Kim applied their expertise to help us navigate through the bids and they negotiated a strong selling price in a marketplace challenged by local tech company layoffs and high interest rates.
Most importantly, Heng-Seroff secured a solid offer substantially higher than anticipated!
The Heng-Seroff team was responsive to any and all questions, concerns and issues throughout and the team was always highly accessible (via phone, email, text, WhatsApp, and in-person). Documents that required signatures were explained clearly, and questions promptly addressed.
Alex and Kim facilitated putting the house on market in a very short timeframe to capture the sweet spot in market timing (we entered the market very late in the home-selling season). They oversaw contractor hiring, ensuring multiple bids on the key projects, and they monitored progress to ensure work was completed on schedule. The recommended improvements were sensible and the rationale for each was clearly explained. They managed and oversaw staging and all facets of the sale (home improvement projects came in below estimate!).
All situations are unique, and ours was complicated by a myriad of factors (divorce, international travel requiring consulate visits for notarization, etc.). All issues were handled diplomatically and professionally.
I highly recommend Kim Heng and Alex Seroff with Heng-Seroff Real Estate Group and would work with them again in a heartbeat." Read Less